This Focused Performance Weblog is a "business management blog" containing links and commentary related primarily to organizational effectiveness with a "Theory of Constraints" perspective. TOC is noted for its applications in Project Management and Multi-Project Management (Critical Chain) and Operations Management (Drum-Buffer-Rope), as well as in Marketing, Strategic Planning and Change Management (TOC Thinking Processes). If you are on an archive page, current postings are found here.
"Enterprise software makers may want to believe business will return to normal when the geopolitical storm clouds clear but they're only kidding themselves. The truth is that neglected customers are undergoing a sea change in reaction to their shoddy treatment.
"It took long enough.
"During the pre-Y2K buildup, companies overlooked buggy software, shabby support and the dismissive arrogance of suppliers because the overriding objective was to buy, buy, buy. I should add this was a buying spree caused in no small part by a scare campaign orchestrated by salesmen with a self-interest in stoking as much panic as possible.
"But in this post-frenzy era, CFOs are regularly holding folks accountable on a project-by-project basis. That means IT managers no longer have the gumption--let alone free rein--to take big chances spending a fortune on iffy software implementations."
I guess that's why those guys in yesterday's post on value were acknowledged for their efforts.
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