This Focused Performance Weblog is a "business management blog" containing links and commentary related primarily to organizational effectiveness with a "Theory of Constraints" perspective. TOC is noted for its applications in Project Management and Multi-Project Management (Critical Chain) and Operations Management (Drum-Buffer-Rope), as well as in Marketing, Strategic Planning and Change Management (TOC Thinking Processes). If you are on an archive page, current postings are found here.
Q: What metrics do you use to evaluate bottom-line results?
A: The valuable metrics are the end-state metrics and not the mid-state metrics.
Q: What are end-state metrics?
A: The things that impact the customer, the employee or the company's bottom line. A project is not successful when the technology is installed. A project is successful when the consumer, employee or shareholder gets the benefit because the technology has been installed.
Projects aren't just about deliverables. They are about objectives.
Projects aren't just about implementations. They are about benefits.
Projects aren't just about the "whats." They are -- first and foremost -- about the "whys."
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