This Focused Performance Weblog started life as a "business management blog" containing links and commentary related primarily to organizational effectiveness with a "Theory of Constraints" perspective, but is in the process of evolving towards primary content on interactive and mobile marketing. Think of it as about Focusing marketing messages for enhanced Performance. If you are on an archive page, current postings are found here.
Wednesday, June 30, 2004
Heroics -- In a posting on resistance to change, David Anderson discusses the common practice of recognizing and rewarding firefighters and other such organizational "heroes." He concludes that...
"...senior management must start to reward people for behavior which is congruent with controlled performance and they must build self-esteem around that behavior. The heroes must be coached and assisted to adapt to a new pattern of behavior - one which anticipates and absorbs uncertainty rather than one which heroically reacts to it."
To have to rely on heroics is no way to run a business. It's easy to say, "So stop rewarding it.", but, as Dave points out, the culture and the operational system that spawns the need for such behaviors need to be addressed in order to do so.
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