This Focused Performance Weblog started life as a "business management blog" containing links and commentary related primarily to organizational effectiveness with a "Theory of Constraints" perspective, but is in the process of evolving towards primary content on interactive and mobile marketing. Think of it as about Focusing marketing messages for enhanced Performance. If you are on an archive page, current postings are found here.
"So what is the moral of this story? Iterative incremental delivery and self-organizing burn-down aren't enough! There has to be some analysis of the requirements and an attempt to understand the true customer needs. The customer's definition of quality. Based on this, the priorities should be set for the incremental deliveries. There should be a commitment to the customer - a promise made - and it should be honored."
An important moral, no matter the context. Whether using agile methods, Gantt Charts, or goat entrails, project management is about making, managing, and keeping promises, even if the customer is a 3-year-old waiting for her California Roll.
Another view of the story is in the danger of batching deliverables wrong. In this case, even if half of the order was to be delivered, perhaps the waitstaff (as PM or customer surrogate?) should have managed the batching and prioritizing so each member of the dining party received part of their order instead of an indiscriminant half of the whole table's order. [update - Should've read Dave's whole piece before jumping into a post with my "insights." He actually goes on to make this same point. "Great minds..."]
hmmm, I'm getting hungry.
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