This Focused Performance Weblog started life as a "business management blog" containing links and commentary related primarily to organizational effectiveness with a "Theory of Constraints" perspective, but is in the process of evolving towards primary content on interactive and mobile marketing. Think of it as about Focusing marketing messages for enhanced Performance. If you are on an archive page, current postings are found here.
"In launching txt2go, CBS Outdoor becomes the nation’s very first out-of-home media company to provide a complete text messaging solution for its clients. The add-on feature creates an affordable new avenue for advertisers looking to package into their media features like digital couponing, sweepstakes, direct response and point of purchase. The technology will allow advertisers to track responses to their marketing in real time, and do so on a scale they’ve likely never been able to before."
This combination of the oldest of old school out-of-home, on-the-road advertising and the newest ubiquitous channel should help solidify in the minds of marketers the need to include the unique communication benefits of mobile as part of a complete program of outreach to their target audiences.
You've laughed
At our signs
For many a mile
Be a sport
Give us a trial
Text Burma to Shave
Text Dominating College Mobile Communication, But... -- Sometimes I run across a story that points to a predecessor, and when I do, I often try to dig back to the original. I guess it's a matter of editorial decision-making, but in more than a few cases, the original story is, if not distorted in the latter report, occasionally quoted without the full context. Here we've got a case of a text-oriented blog (textually.org: Text Overtakes IM, Email, Voice Among College Mobile Users) quoting a voice/VOIP-based original (Text Overtakes IM, Email, Voice Among College Mobile Users):
"...99.7 percent of students have a mobile communications device and the rates of sending text messages, e-mail, photos and videos are increasing.
"Text messaging has overtaken email and instant messaging as the main form of communication for college students, 94 percent of whom send and receive text messages.
"When using their mobiles to keep in touch with family and friends with 59 percent text, 17 percent call, nine percent send IMs and seven percent use email."
Sounds real promising for mobile marketing firms; a ready-made audience comfortable with text as a regular communication channel. However, as we at Again Mobile are careful to educate our clients and prospects, considerable care must still be taken in addressing this or any other group via mobile methods like text, as is pointed out by the rest of the Business VOIP piece. Benefiting from reaching these frequent texters may not be the slam dunk that the raw numbers suggest...
"As lucrative as many believe mobile marketing will be, there are warning signs. The study indicates 52 percent of respondents received ads on their cell phone in the last few months, up from 24 percent in 2005. But a backlash might be building.
"'In 2005, we found that 30 percent of students said they were annoyed at getting an advertisement, and that has grown to 48 percent in the most recent survey,' says researcher Michael Hanley, Ball State journalism assistant professor.
"'What good is an ad if nearly half of your target market is not happy about receiving it?' he asks."
A couple lessons here. One - and this should not really be a new one given our recent passage through a long political silly season - is that you can't always take at face value what someone says or writes, despite how much you want it to be true and relevant. (duh...)
Another - more specific to the subject of mobile marketing - is that, as in the realm of email communication and other "social marketing", the idea of "permission marketing" is paramount if you don't want your message to be dismissed or vilified as spam.
And going beyond the recommended double opt-in and frequently offered options to opt out, for the text portion of your campaign to be "sticky" and appreciated, it needs to be designed with benefit for the recipient in mind. It needs to provide what they want or need in the mobile context. Location-specific, timely, incentivized, connective (social), or entertaining content are the primary appreciated uses of mobile marketing. To be valuable for you, it needs to be valuable for your target audience as well.
[On mobile platforms,] "There’s been no expectation that anything would be free," said David Chamberlain, an analyst with In-Stat, a market research firm. "The telcos have been very careful not to give stuff away."
It may have to do with each industry’s origins. "Information wants to be free" has long been the rallying cry for many Internet pioneers. As the mythology goes, the designers of the Internet envisioned it as utopian and open — two words rarely used to describe the phone experience.
One example of the stark difference between the phone and the computer is the concept of micropayments. Newspapers and other content producers have examined the method — getting people to pay for content with a nickel here and a dime there — as a possible answer to their revenue problems on the Web.
But the phone industry has had a micropayment system for decades. Ever since the local telephone company charged a customer an extra 35 cents to hear a recorded weather forecast, the phone industry has been charging for content.
Bring Your Cell Phone to the Opera, Please
"A coming production of [the Mozart] opera "Cosi fan tutte,"...will ask audience members to vote at intermission for which characters should be married in the opera's final scene."
- Just turn them off between the intermissions.
SitOrSquat iPhone/Blackberry App to be sponsored by Charmin "According to P&G, SitOrSquat for iPhone and BlackBerry is a Wiki for recording and accessing bathroom information, including data on where to find bathrooms, changing tables, handicap access and other amenities--users may add new content to the service and provide feedback on featured toilets. So far, SitOrSquat has compiled information on more than 52,000 toilets in 10 countries worldwide--in addition, more than 1,600 users have downloaded the app to their mobile device."
- I guess if you have Yelp and Urbanspoon to help with the input...
Not enough scale
Ads are too small
No creative standards
No tools
Can't measure mobile
No one clicks anyway
CPMs high, economy underwater
Mobile only reaches young adults
I'll wait until others do it
Oh yeah. Did you notice that I mentioned these are myths?
Again Mobile - Launch Press Release -- I guess this makes us official; that and the fact that we have both mobile and social media customers, getting my head out of prepping project management and other internal processes and into real work.
again mobile - The Blog -- OK, our blog at again mobile has gotten past the "here we are and who we are and look at our new digs" stage and now has its first real live content-filled rant.
Yes, we're focused on mobile, but not exclusively, and not in a vacuum. Mobile is but one tool to include in the quiver of your complete marketing toolbox. Fortunately we know how to strategize and implement other complementary channels as well, so even though mobile might be an effective hammer, at again mobile, we know that not everything is a nail.
"Many investors would likely be very surprised at the scale of the mobile content industry in comparison to online advertising. The mobile content market may even be larger than online advertising right now. Not only that, it is likely that the mobile content market will show sustained growth higher than the online advertising market over the next 5 years. As well, its sheer potential is probably over 10x greater due to the number of mobile subscriptions worldwide (based on stats from IDC)."
It makes sense. Despite the excitement over smartphone capabilities from Apple's iPhone and RIM's Blackberry, not to mention up-and-comers Google (G-Phone) and Palm (with their new Pre), there's still a huge number of basic cell phones out there just ripe for upgrading, and thereby becoming new potential users of mobile web and apps.
Even without relying on full-on smartphones, this week's big Mobile World Conference in Barcelona has news of new moves toward better mobile web browsing on basic phones as well. The trick, however, for publishers of web content will be to make sure that your sites are set up appropriately for the small screen (funny how that used to mean television). Check out your website from your cell phone. If it looks like most, you'll want to get someone mobile savvy involved to help develop the optimum site format for mobile screens. (Having been only a minimal cellphone user until joining again mobile, this bit has been a real eye-opener for me. Never too old to learn, I guess.)
And this isn't only about presentation. It's about content in the mobile context as well. People (potential customers, by the way) coming to your site from their phones probably have a different set of interests than those surfing from their desks or their couches (although the bulk of my own couch-surfing has moved from laptop to iPhone recently). If you throw your entire internet-based web offering at them, it will only complicate the navigation needed to get to the subset of info that your mobile prospect is looking for. Again, a bit of mobile-savvy strategy is called for.
Bluetooth - Proximity Marketing -- Just took delivery of a Bluetooth broadcast box for development of proximity marketing programs here at again mobile. Neat technology and full of potential application, but interesting hurdles involved in actually reaching and talking to passerby phones. Got me wondering how many folks walk around with bluetooth on and enabled to be pinged.
" is paramount if you don't want your message to be dismissed or vilified as spam.
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