This Focused Performance Weblog started life as a "business management blog" containing links and commentary related primarily to organizational effectiveness with a "Theory of Constraints" perspective, but is in the process of evolving towards primary content on interactive and mobile marketing. Think of it as about Focusing marketing messages for enhanced Performance. If you are on an archive page, current postings are found here.
"Carry too many people on the bench, and the company is sluggish. The same as if you carry too much inventory. Carry too little, and the company can't respond to consumer demand."
If services rely on talent the way manufacturing relies on inventory, why not manage them in a similar manner, allowing demand to "pull" on an understood replenishment chain? I think I'm starting to get it.
(Also starting to like that word "talent" as a replacement for "resources".)
We've been crazy busy merging the different parts of our services business. I'm still trying to figure out how the bit I did read on resource replenishment would actually work without getting too deep in data. I think I'm losing my TOC persuasion skills or at least my confidence in them, or maybe just the time/energy to apply them.