This Focused Performance Weblog is a "business management blog" containing links and commentary related primarily to organizational effectiveness with a "Theory of Constraints" perspective. TOC is noted for its applications in Project Management and Multi-Project Management (Critical Chain) and Operations Management (Drum-Buffer-Rope), as well as in Marketing, Strategic Planning and Change Management (TOC Thinking Processes). If you are on an archive page, current postings are found here.
Monday, March 17, 2008
Value is in the eye of the guy who's paying -- From Joe Ely, What is Value, anyway?, where he passes along a story about a shop making a value-call for the customer, that diminished that value in the customer's eyes.
I ran into a similar situation on my last visit to my Hong Kong tailor. Decided to invest in what I've been calling (to my wife's distress) "my last Navy blazer", and asked the tailor to base the initial cut on the last jacket they made me, plus some new measurements for my extra couple pounds.
Went in for the first fitting, and "huh?" How come the jacket feels short?
"But sir, that's the current style, shorter jackets."
That school boy might look OK on some little skinny 20-something, but not on my 6'2, 235 pound body. (Plus, I wanted something to last 20-30 years, worn a few times a year, not something in the current "style" that'll look dated in 5.)
Fortunately, they listened to me and made it suitably long, eventually satisfying my parameters of values.
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