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Quick Focus Problem-Solving

Do you ever "solve" problems, only to have them pop up again?

Do you have a sticky problem that takes up too much time and attention?

Do you ever feel that a problem gets you stuck between a rock and a hard place?

Get out from between "rock and hard place" problems with solutions free of "gotcha" side effects.

You probably have your hands full getting customers and servicing the ones you've got. But what do you do when a problem threatens your ability to operate effectively?

Do you try to work around the problem, until you can get to a real solution? Do you accept its effects, and live with the frustration and the threat it contains?

Do you try a quick fix, only to have the problem pop up again? Do you ignore it, hoping it will go away?

Or do you interrupt your day-to-day business (and your revenues) to dig into the problem and deal with it?

With the help of Focused Performance, the Quick Focus Problem-Solving process can provide a handle on the real causes of your difficulty, a breakthrough solution for it, and an action plan to deal with it once and for all — and in a timely and effective manner.

Smaller Businesses Don't Have Smaller Problems

A chronic problem can threaten far more than its immediate symptom. Small and very small businesses have less margin for error than their larger customers and competitors. You need to be sure that when you run into problems, they are dealt with quickly so they don't become a drain on your time and money.

Larger organizations have found that formal, structured processes remove the trial-and-error aspect of dealing with problems. Without having to figure out how to approach a problem in general, an effective manager (or his or her support staff) can quickly get to the specifics of the problem and to the solution.

"So why isn't formal problem-solving more commonly used in smaller businesses?"

The simple answer to why these processes are used less in smaller environments is time and money — the lack of time for training and lack of money for a full-time problem-solving assistant or staff.

Plus, the idea of using an experienced — too often translated as expensive — outside resource to help the business deal with operational or customer service issues doesn't often come to mind for those that benefit from it the most.

But with a quick process, facilitated by an experienced practitioner, a sticky problem can be dealt with in minimal time and at an appropriate and acceptable cost.

Fresh Eyes, Extra Hands, and an Open Mind

The problem-solving processes offered by Focused Performance to larger organizations have been scaled for the special conditions of smaller businesses. Serving as your problem-solving staff on-call, we provide a cost- and time-effective approach for those times you might benefit from a "fresh pair of eyes" an "extra pair of hands," and an "open mind" that can help you dig into the problem and find new directions for its solution.

Many problems are caused and perpetuated by often-questionable assumptions about how your system or process needs to work. The Quick Focus process of defining and analyzing your problem is designed to raise and invalidate those assumed necessities with simple logic, and to replace them with a new situation that will either solve the problem or make it moot.

Once a potential solution is identified, the process continues with a "sanity check" to make sure that the new solution doesn't raise any new concerns. If so, additional pieces of the solution are developed so that in the end, a complete solution can be put into place.

The Quick Focus process can be applied to individual problems as needed or in a retainer-based coaching relationship to deal with the variety of problems that surface over time. Or, if you prefer, the tools used to develop a Quick Focus solutions are also available in Dilemmas, Doubts, & Difficulties, a 3-day TOC Thinking Process seminar for "do-it-yourself" problem solving and decision making.

I was to learn later in life that we tend to meet any new situation by reorganizing; and a wonderful method it can be for creating the illusion of progress while producing confusion, inefficiency, and demoralization. - Petronius Arbiter [circa A.D. 60]

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